FAQ

We are very happy your can checking out our FAQ page. These are the most commonly asked questions we receive, so we thought it would be a good idea to post them for everyone to see. We pride ourselves on honesty about our business and think you’ll find these most helpful when ordering from us. Any additional questions you may have, please feel free to shoot us an email and we’ll get you an answer as soon as possible. We aim to please and strive to make ordering from our website a painless and happy process.


What shipping method does ArtBackPacks use?

UPS, DHL and FedEx. Free Shipping On All Orders


How long is the delivery time?

  • 1 —2 business days processing time
  • 2 —4 business days delivery time

PS:

The shipping time can be greatly influenced by following issues: extreme weather, post office delay, customs clearance, local protest, etc. In this case, we are incapable of guaranteeing a timely delivery, but we will try our best for timely delivery of the order from our side.

Can couriers deliver to remote areas?

Yes, But UPS/DHL/FedEx might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers.


If there is some problem receiving the delivery due to Customs

Please contact with us immdiately [email protected], but if the package has been sent already, please contact with UPS or DHL or FedEx .


How can I track my order?

Upon completion of your purchase, we will send you a confirmation email and a follow-up with the tracking information. After that, you can check logistics information through 17track.net


My first transactions were declined. Why are there multiple charges showing on my credit card account?

What you are seeing are temporary authorizations from your bank for the declined attempt and your financial institution should correct these within a few days as we have not and can’t process them. Please note that your credit card may be pre-authorized to verify funds are available. A pre-authorization is a temporary hold to verify that funds are available when you place an order. If your transaction is unsuccessful your credit card may be authorized, but that does not mean that it has been charged. It is not necessary to contact customer service to remove a pre-authorization, if you need assistance removing a pre-authorization from your credit card transaction history, please contact your bank or financial institution.


I entered the wrong shipping address. How do I update this?

You must contact us within 6 hour of placing your order to update this info by emailing [email protected]. Please include your name, order number and the correct address for faster processing. We will not be responsible for orders placed and shipped to the wrong address.